service providers) staff or our business partners’ authorized staff (who have contractually agreed to keep all information secure) have access to your personal information. Only authorized Fouani Group staff, Third Party companies (i.e. How does Fouani keep your personal information secure?įouani takes all necessary measures to keep your personal information private and secure. so that we can provide you with information on our products enter you into our competitions or surveys or just keep you updated about exciting Fouani developments that you are interested in.Īlternatively, you may want to develop your career with Fouani and apply for job vacancies by posting your CV on our on-line recruitment sites. You may want to give us your e-mail address, name, telephone number etc. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies, connection and system information. We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. What personal information does Fouani collect through this website and how does Fouani collect it? If the cancellation request of your order is before your order has been shipped, Fouani Nigeria Limited will effect a refund.ģ- Privacy Policy 1. We do not acknowledge any cancellation requests by other means, i.e. Only cancellation request made by the means of sending a request to be acknowledged. You can only cancel your order when the order is still in processing status. Once we receive your item, we will inspect it, and If your return is approved, we will initiate a refund to your account.
Kindly send a request to After confirming your return request, Our team will respond to your request and guide you to the next pickup point.
Orders will not be shipped on those days, but you can still order through the website as usual.
Please note that you, the buyer, are NOT responsible for any VAT, tariff, duty, taxes, handling fees, etc.īuy more than N40,000 and get FREE delivery to any of the listed cities.Īll items with a value of more than N1,000 are shipped signature required please plan accordingly.įOUANI NIGERIA LIMITED will be closed on public holidays and Sundays. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification.įOUANI does ship to specific Nigerian cities ( Lagos, Abuja, Kano, Asaba, Jos, Ibadan, Port Harcourt, Benin, Warri, Kaduna, Uyo, Owerri). If you don’t receive that email, please check your spam folder and see if you can locate it. You should receive an email confirming your order shortly after you’ve placed it. If you have any questions about the lead time on a specific item, please contact us at your questions. If we anticipate a longer lead time, it will be noted in the item description. In general, please add 2-3 business days to allow for processing time. We ship items out as soon as possible, but this will not always be the same day as your order.